Enterprise Service Management (ESM) expands IT service management (ITSM) to encompass business-oriented cases, allowing organizations to delineate their services clearly and offer them through a unified, always-accessible portal. This approach not only streamlines and clarifies internal services but also fosters an integrated process and workflow strategy beneficial to all employees. A central repository for information and support ensures that employees can swiftly locate answers to common queries and efficiently route their requests to the appropriate service team as needed. 

As a Platinum Solution Partner of Atlassian, we help non-technical teams including HR, facilities, legal, marketing, and customer service to embrace ESM.