Adriatic banka Montenegro elevates banking experience with authentication from HID to integrate the authentication process and secure digital banking experience

With Smartis Adriatic banka ensures that electronic payments are performed with multi-factor authentication, to increase the security of electronic payments.

The Authentication Platform’s flexibility was able to address the diverse preferences for Strong Customer Authentication (SCA) methods, accommodating various factors such as one-time password (OTP), biometrics, and more. During the phased migration, Smartis also provided crucial Professional Services support to implement best practices related to solution design, user experience, as well as Application Programming Interface (API) and Software Development Kit (SDK) implementation, all to ensure a successful transition.

SCA (Strong Customer Authentication) is crucial for the digitalization of banking because it ensures secure transactions and digital services in an increasingly complex and interconnected environment. Here’s why it’s important:

Security in digital channels – Digitalization involves a growing number of online transactions and services, increasing the risk of cyber-attacks and fraud. SCA ensures that customers and their transactions are protected through multi-factor authentication.

Trust in digital services – By implementing SCA, banks enable customers to use digital services with greater confidence, knowing their money and identity are more secure.

Compliance with regulations – SCA is part of directives like PSD2 (Payment Services Directive 2), which promotes the digitalization of banking according to the highest security standards. Without SCA, banks cannot legally and securely offer digital services in line with regulations.

Prevention of digital fraud – As services become more digitalized, the potential for digital fraud also increases. SCA reduces these risks by requiring additional security checks during logins or transactions, making it harder for fraudsters to compromise accounts.

User experience and digital innovation – Although SCA adds layers of security, modern authentication solutions (e.g., biometrics) can make the process fast and user-friendly, enabling innovation in digital banking services without compromising security.

In summary, SCA provides a balance between security, regulatory compliance, and advanced digitalization, supporting the transformation of banks into digital enterprises