To integrate the authentication process and create a unified UX and secure digital banking experience for new mobile and Internet banking, Hipotekarna Banka, in collaboration with Smartis, ensures that electronic payments are performed with multi-factor authentication to increase the security of electronic payments.

“We are proud of the early digitization of our internal processes, and of course, the mobile banking and strong authentication, which enabled us to launch some innovative products on the Montenegro market,” says Nikola Milovic, Director of the Support, Organization, and Digital Transformation Sector at Hipotekarna Banka. “In that part, Smartis certainly helped us a lot to maintain the trust of our clients and fulfill regulatory obligations.”

The Authentication Platform’s flexibility was able to address the diverse preferences for Strong Customer Authentication (SCA) methods, accommodating various factors such as one-time passwords (OTP), biometrics, and more. During the phased migration, Smartis also provided crucial professional services support to work hand in hand with Hipotekarna to implement best practices related to solution design, user experience, as well as Application Programming Interface (API) and Software Development Kit (SDK) implementation, all to ensure a successful transition.

The partnership with Smartis not only resolved immediate challenges but also positioned Hipotekarna for long-term success by eliminating the need to work with multiple vendors and advancing the bank’s strategic direction.